I truly want to praise the NRAC recall system. Following several years of working closely with one of NRAC’s competitors we decided to look into other electronic recall alert systems. The system we were using was “good” and we thought it was state-of-the-art. Within minutes of speaking with you over the phone and having you walk me through the NRAC system I could easily see that NRAC exceeded the competitors in almost every possible way.
Competitor:
· Weekly notices sent out every Friday (recalls from all over the country, many of which
were not even sent to our region)
· Running reports was extremely time-consuming and printing was even more difficult.
· The competitor’s system was very costly.
· Customer service was very good.
NRAC:
· Recall notices are sent out as they become active (more timely) and are only related to
recalls that impact our specific region, which means less nuisance recalls that have no
possible impact.
· The Class 1 recall alert system is amazing as it provides me with almost immediate
notification (via text message and telephone notices). The ability to respond within
minutes to a high risk recall is so important to keeping our patients safe.
· Running reports and printing them is simple, immediate and extremely useful to ensure
that all responsible individuals in the organization are closing the loop on recall
notifications assigned to them.
· NRAC is much less expensive.
· The customer service exceeds my expectations every time.
Received: December 22, 2015
Thank you, for the nice anniversary card. I have enjoyed working with the team at NRAC and the recall system has made my job so much easier. I especially like how simple the report section is to use.
Happy holidays in the coming months,
Kevin McQueen, Director of Safety/Environment of Care/Patient Safety Officer
Tri-City Medical Center
4002 Vista Way
Oceanside, CA 92056
760-940-3076